Support
Returns & Refunds
Standard Products
If something isn't right with your order, contact us at questions@idiotscratch.com within 30 days of purchase. We handle refunds and replacements on a case-by-case basis, and in most cases you won't need to return the merchandise itself — we may simply send a replacement or issue a refund. If you'd rather not send anything back, you're welcome to pass an unwanted ISPT™ along to another firearm owner.
Custom Engraved Products
Custom Engraved ISPT™ products are eligible for correction, replacement, or refund in cases involving incorrect engraving, manufacturing defects, or shipping damage. Because these items are personalized, they are not normally returnable outside of those situations — please reach out before ordering if you have any questions about your engraving details.
Dead Man's Hand
The Dead Man's Hand ISPT™ is treated the same as our standard products for returns and refunds.
Lost Packages
If your package hasn't arrived, contact questions@idiotscratch.com — it's also worth checking with your local USPS office, since they can sometimes see delivery details we can't. We work directly with USPS on lost-package claims, and in many cases we're able to ship a replacement before USPS finishes its own investigation, rather than making you wait on that process.
Have a question that isn't covered here? Email us at questions@idiotscratch.com — we're happy to help.